Shipping
Czech Republic
Personal collection - free payment in advance Prague 1 and Prague 6
Personal collection - payment on receipt free of charge Prague 6
Personal collection - payment on delivery 29 CZK Prague 1
GLS 109 CZK + 49 CZK in case of cash on delivery
Mail order 75 CZK + 49 CZK in case of cash on delivery
Parcel post 85 CZK + 49 CZK in case of cash on delivery
Czech Post 139 CZK + 49 CZK in case of cash on delivery
Express courier service (Prague) 249 CZK delivery within 240 minutes of ordering during working hours
Slovakia
GLS 139 CZK only payment in advance
Mail order 114 CZK only payment in advance
If we have the goods you ordered in stock, we will ship them no later than the next working day after the order is completed (in case of payment by bank transfer only after the amount is credited to our account).
If the delivery time should be longer, we will contact you.
We will inform you about the shipment by email.
The prices for each type of shipping are always inclusive of VAT.
When ordering over 2000 CZK including VAT and using the GLS shipping method, you no longer pay postage! For wholesale customers, shipping is free for orders over 5000 CZK.
Please check the packaging before taking delivery of the goods to make sure it is intact, in case of any irregularities do not accept the goods.
GLS - Czech Republic and Slovakia
Suitable for delivery to a private or business address. GLS informs the recipient by e-mail about the upcoming delivery of the package - including the expected time window for delivery. The recipient can influence the delivery of the package by selecting one of the delivery options through the GLS Delivery Manager application. GLS delivers packages Monday to Friday during normal business hours. Domestic packages usually arrive at their destination the next business day, while international packages require a minimum of two business days for delivery. Detailed terms and conditions for shipping with GLS can be found here.
SHIPPING
You can also pick up your parcel in person at one of our Czech and Slovakian delivery points.
Cash on delivery at the branches of the Czech Postal Service is charged 49,- CZK. We send only prepaid orders to the Czech Republic (for cash on delivery you can use delivery to the Czech Republic via GLS). When collecting the goods, please prepare your order number in order to speed up the delivery process. If you have paid for the goods in advance (by bank transfer or online credit card), you may be asked to provide proof of identity when collecting the goods.
Personal collection
Personal collection for orders paid by card online and by bank transfer in advance is free of charge at 2 Prague branches - Husova (Prague 1), Thákurova (Prague 6). Personal collection with payment on the spot is free of charge in Prague 6. In Prague 1, personal collection with cash or credit card payment is charged 29 CZK.
We will inform you by email when your purchase is ready for collection. Depending on the type of collection point, your order will be ready the next working day at the latest (Prague 6 - Thákurova) or two working days after receipt of the order (Prague 1 - Husova). You have 10 working days to pick up the goods, starting from the day after sending the information email. After this period the goods will be returned to the warehouse.
Express courier service
The courier service will deliver your parcel anywhere in Prague within 240 minutes - if ordered during working hours. We use several express courier companies.
The price of the courier service is 249 CZK.
Parcel office
You can collect your parcel in person at the Balíkovna collection point.
Cash on delivery at Balíkovna branches is charged at CZK 49,-. Only pre-paid orders are sent to the Parcel Office SR (for cash on delivery it is possible to use delivery to SR via GLS). Please prepare the code sent in SMS when collecting the goods.
Parcel to hand of the Czech Post
The Czech Post guarantees delivery of its hand parcel on the next working day after the parcel is delivered. If the post office does not reach your destination on the first attempt, the parcel will remain in your delivery post office for 7 days. You will be informed of the deposit of the parcel by a note in your letterbox. You can have your parcel re-delivered by a regular delivery service on a specific day, or you can use other services of the Czech Post. More detailed information can be found on the Czech Post website here.
If the parcel is not collected, it is returned to us after 7 days.
The price of transport by Czech Post is 139 CZK.
Sending vouchers electronically
If your order contains only gift vouchers or certificates and is paid for in cash, it is possible to use the method of delivery of vouchers to the email address from which the order came. An electronic voucher is just as valid as a printed voucher. In case your order does not offer the option of sending electronically, please choose the option "Personal collection Prague 6" and in the order note indicate "send electronically."